Returns & Refunds

Coffee is a perishable food, roasted to order. It cannot be restocked once it leaves the roastery, so we do not accept returns and we do not refund a bag because you changed your mind — opened or not.

What we do fix is a problem with your order. Use the form on this page and we will arrange a replacement or a refund for the affected items.

What the form needs

• Your order number — in your order confirmation email.
• What is wrong — damaged, wrong coffee, wrong grind, wrong quantity, or not delivered.
• A photo, if you have one. It helps us settle it faster with the roastery, but you can report without it.

What we cover

• Damaged or defective: a torn bag, a failed seal, coffee that does not match what you ordered.
• Not what you ordered: wrong coffee, wrong grind, wrong quantity.
• Lost in transit: where carrier tracking confirms the parcel was lost, we replace or refund it.

What we cannot cover

• A change of mind about the coffee, or a bag you simply did not enjoy.
• An address entered incorrectly at checkout, or a parcel unclaimed at the carrier. We will help you recover it where we can, but the reshipment cost is yours and an unclaimed parcel is not refundable.
• Coffee stored badly after delivery — heat, air and time do more damage than anything in transit.
• A delivery the carrier's tracking records as complete. That claim is with the carrier, and we will give you what you need to file it.

No parcel to send back

There is no return address and no restocking fee. Because coffee cannot be resold, the remedy is a replacement or a refund rather than a physical return.

Prefer email? Write to our contact form with the same details. Full terms: Refund policy.