Shipping policy

Shipping policy

Last updated: 20 October 2026

This policy is issued by Prairiestack, trading as Insomniacs Coffee, 9169 W State St #617, Garden City, ID 83714, United States.

1. How we ship

We do not hold stock and we do not pack orders ourselves. Each order is sent to our US roasting partner, who roasts the coffee to order and ships it directly to the address you give at checkout. Shipping therefore has two parts: roasting and processing, then carrier transit.

2. Where we ship

We currently ship within the United States only. If you are outside the United States, please do not order: we cannot fulfil the order and we will cancel and refund it.

3. Shipping rates

We currently charge one flat Standard rate of $8.00 per order for delivery within the United States. The rate is shown at checkout before you confirm the order, and we do not add shipping charges after checkout.

4. Processing time

Processing is the period between your order being accepted and the parcel being handed to the carrier by our roasting partner. Coffee is roasted to order, so processing is normally 3 to 4 business days. Orders placed at a weekend or on a US public holiday begin processing on the next business day.

5. Transit time

Transit time is the period after hand-off to the carrier. Our roasting partner hands parcels to USPS and publishes 3 to 4 days for transit after that hand-off. That is their published estimate, not a guarantee of a delivery date, and it does not apply to every address. Once your parcel ships you will receive tracking details at the email address you used at checkout.

6. Tracking and delivery problems

If tracking has not moved for several days, or your parcel has not arrived, contact us at hello@insomniacs.coffee with your order number. For parcels lost in transit, see our returns and refunds policy: claims must be made within 30 days of the estimated delivery date.

7. Address accuracy

Please check the delivery address and recipient details before you order. We cannot be responsible for a missed delivery caused by a wrong or misspelled name, an incorrect or incomplete address, or an unreachable phone number. If a parcel is returned to the roastery because of the address, we can arrange reshipment and the reshipment cost is yours.

8. Questions

Email hello@insomniacs.coffee. We aim to reply within two business days.