Cancellation policy

Subscription policy

Last updated: 20 October 2026

This policy explains how a coffee subscription bought on this store works. It is issued by Prairiestack, trading as Insomniacs Coffee, 9169 W State St #617, Garden City, ID 83714, United States. It forms part of our terms of service (section 6), and our returns and refunds policy and shipping policy apply to each delivery.

1. What you are signing up to

A subscription repeats the coffee you chose, in the format you chose, at the interval you chose when you added it to the cart. A subscription is a recurring purchase: each delivery is a separate order that is charged, roasted and shipped on its own.

2. Intervals

Two intervals are offered: a delivery every 2 weeks and a delivery every 4 weeks. The interval you select at checkout is the interval that applies. You can change it at any time by emailing us (section 5).

3. Price and discount

The subscription price is the price of the coffee on the product page with the subscription discount already applied — currently 10% below the one-time price. The one-time price and the subscription price are both shown on the product page and in the cart before you confirm the order. Shipping is charged per delivery at the rate shown in our shipping policy.

4. Charges

You authorise us to charge your chosen payment method each time a delivery is scheduled, until you cancel. A charge is taken when the next delivery is due, not in one lump sum at signup.

5. Cancelling or changing a subscription

You can cancel at any time. There is no minimum term and no cancellation fee. To cancel, or to change the interval, the coffee or the delivery address, email hello@insomniacs.coffee with your order or subscription reference. Cancel before your next scheduled charge and no further deliveries will be charged; we confirm every cancellation by email.

This store does not currently offer a self-service subscription portal, and cancellation is not handled from a link in your order confirmation email. Email is the route, and it is the route our terms of service give.

6. Changes to the subscription

If we change the subscription price or the intervals available, we will tell you by email before the change applies to you, and you may cancel before it takes effect.

7. Failed payments

If a scheduled payment fails and is not put right, we may pause or end the subscription.

8. Coffee already shipped

Cancelling stops future deliveries. It does not refund coffee that has already been roasted and shipped, except where our returns and refunds policy applies — for example where a delivery arrives damaged or does not arrive at all.

9. Recurring billing

Recurring charges require a payment provider and a subscription service to be connected to this store. If a subscription order is placed before those are active, we will not treat it as a subscription: we will cancel it, tell you, and charge you nothing beyond any amount already taken for the first delivery.

10. Contact

Email hello@insomniacs.coffee. We aim to reply within two business days.