Refund policy

Returns and refunds

Last updated: 20 October 2026

This policy is issued by Prairiestack, trading as Insomniacs Coffee, 9169 W State St #617, Garden City, ID 83714, United States. You can reach us at hello@insomniacs.coffee. Our contact information policy forms part of this policy.

1. Coffee is a perishable food

Coffee is roasted to order and is a perishable food product. Once a bag is roasted, its quality declines with time, and it cannot be resold or restocked once it has left the roastery. For that reason we do not accept returns of coffee, and we do not refund orders because you changed your mind. This applies whether or not the bag has been opened.

2. How your order is fulfilled

We do not hold stock. Orders placed on this store are passed to our US roasting partner, who roasts and ships the coffee directly to the address you provide at checkout. That is why the remedies below are provided as a replacement or a refund rather than as a physical return to us.

3. If something is wrong with your order

Please inspect your order when it arrives. If your order arrives damaged, defective, or is not what you ordered, contact us at hello@insomniacs.coffee within 30 days of delivery. Tell us your order number, what is wrong, and include a photo if you can. Photos help, but you can report a problem without them.

Where the problem is ours or our roasting partner's, we will arrange a replacement or a refund of the affected items. We do not charge you for fixing our own error.

4. If your order does not arrive

If carrier tracking shows your parcel was lost in transit, contact us within 30 days of the estimated delivery date and we will investigate with the carrier and our roasting partner. Where the parcel is confirmed lost in transit, we will arrange a replacement or a refund.

5. Wrong or incomplete address, and unclaimed parcels

Please check the delivery address and the recipient details before you order. If a parcel is returned to the roastery because the address was wrong or incomplete, because nobody was available to receive it, or because it was not collected, we cannot refund it. We can arrange reshipment to a corrected address, and the reshipment cost is yours.

6. Subscriptions

If you bought a coffee subscription, you can cancel at any time and no further deliveries will be charged; see our terms of service. Cancelling stops future deliveries. It does not refund coffee that has already been roasted and shipped, except where section 3 or 4 applies.

7. Your statutory rights

Nothing in this policy limits any right you have under the consumer law that applies to you, including any right to a remedy where goods are not as described, not fit for purpose, or not of satisfactory quality.

8. How to contact us

Email hello@insomniacs.coffee. Please include your order number. We aim to reply within two business days.