About the coffee
Who roasts it?
in Bend, Oregon roasts every order. We do not hold stock; your bag is roasted after you order and shipped from inside the United States.
How fresh is it?
Roasted to order, processed in 3 to 4 business days, then in transit. Rest it a few days after the roast date for filter, longer for espresso.
Whole bean or ground?
Whole bean as standard. Choose a grind at checkout if you want it ground for filter, press or espresso — ground coffee ages faster, so whole bean is the better default.
Is the decaf real decaf?
Quiet Hours is decaffeinated Indonesian coffee from the Mandheling region, medium-dark roast. It is the one decaf in the nine.
Choosing
Which should I start with?
Labor of Love is the flagship: light roast, fresh fruit and citrus. If you drink espresso or take milk, start with After Hours or Side Project instead.
Do you list tasting notes?
Yes — on the front of every carton and on each product page. They describe what the coffee tastes like, not added flavour. Nothing is infused.
Orders and delivery
How much is shipping?
Standard $8.00, free on subtotals of $70.00 or more; Express $15.00. Both are shown at checkout before you confirm.
How long until it arrives?
3 to 4 business days roasting and processing, then 3 to 4 business days in transit on Standard, or 1 to 2 on Express. See Shipping & Delivery.
Do you ship outside the United States?
Not yet. We ship to US addresses only and cancel and refund any order we cannot fulfil.
Subscriptions
Can I subscribe?
Yes — delivery every 2 weeks or every 4 weeks, chosen at checkout on any coffee.
Can I skip, pause or cancel?
Email our contact form before your next charge and we will skip, pause or cancel it. No fee, no minimum number of deliveries.
Problems
My order arrived damaged or is missing.
Email our contact form within 30 days with your order number and a photo if you have one. We replace or refund it. See Returns & Refunds.
Can I return coffee?
No — it is a perishable food and cannot be restocked. We fix problems with a replacement or refund instead.
Other
Do you sell wholesale?
Ask us. Email our contact form with your volume and location.
Something not answered here?
Contact us — a person replies within one business day.